Next Generation 999 what – when – how?

BAPCO_wStrapwoLine

When will the UK upgrade to a next generation 999 (NG999) system?

What is the current 999 system set up?  

What would a next generation 999 need?

What role if any does 999eye have in all of this?

These are just some of the questions posed by emergency service representatives, critical infrastructure experts, mobile providers & commercial ICT providers this week at the British-APCO annual event

The answers where known, came from;

  1. Representatives of the UK 999 liaison committee,
  2. British-APCO representatives
  3. BT 999 Product manager.

The 999 system was established in 1937 and still remains today providing a dedicated system for UK residents to quickly seek assistance in the event of an emergency.

Calls for funding next generation 999, specification, scope, plan, design and implementation have been circulating for around 10 years – this requirement is becoming more and more apparent by the changes we see in today’s social use of smartphones and case studies from around the world of interoperability and challenging incident response and disaster management,  but unfortunately to date no UK government official or department has tried or been successful at pushing through a programme of improvement.

This has resulted in services looking for their own solutions to maximise the capability of smartphones, apps and social media for effective, enhanced and improved emergency response and community engagement.

key facts about 999 today;

  • Seven national call centres handle around 30 million calls per year with approximately 50% being none emergency.
  • The service provides voice calls, a pre register SMS system and cell location data to emergency control rooms.
  • last year having worked with EE and HTC, BT 999 demonstrated the ability for the current system to also offer more accurate location GPS / Wifi data but currently this still doesn’t apply to all handsets and network providers.
  • on average 60% of 999 calls are made by mobile and the vast majority are smartphone.

During the B-APCO Sessions the need for multimedia data transfer capability in the 999 infrastructure was discussed.

key developments that outline the likely future 999 system 

  1. Developers and emergency services have commissioned a range of native smartphone apps that will need to go through an app accreditation process.
  2. Telematics on vehicles will see the need for the UK 999 system to receive and transfer vehicles accident location and damage reports to responsible nearest services
  3. West Midlands Fire Service (WMFS) have developed a web based software solution – Not an App, but an outward push system that will allow any smartphone connected and making one of the 60% of 999 calls to either;
  • stream live,
  • send a picture,
  • send a video directly into the call centre without breaking the line,

this is not a native app but a push system that is sent by the control operator on the occasions this data will offer advantages.


So it is clear that in order to succeed,  the range of proposals being developed will all need governance, policy, approved standards, funding and above all support from the mobile network providers and  handset manufacturers and central government .

wpid-20140908_133616.jpg999eye live stream pic 1999eye upload image pic

The next generation 999 system will need to offer a one stop location for a variety of communication software and systems to be converted into information that can be used in a standard format in control rooms in seconds.

So…………………………………………………………………….. where does 999eye fit in???

999eye will be trialled in the UK in 2015 by a collaboration of UK emergency services.
We aim to use data gathered for objective evaluation.

The collaboration will see 999eye applied by a range of services around the UK for a range of response types and will provide case studies and recommendations for central government consideration.

It will enable the smartphone callers who are prepared to or feel they need to send a stream or an image the ability to do so whilst still on the call.

We hope that 999eye will be an influencer and corner stone to some of the requirements for the next generation 999 system.

999eye google satelite pic999eye ggogle streetview999eye phone portal stream of lorry fire<

2015 – the year of the Eye

Originally posted on 999eye's Blog:

999eye final

Happy New Year and welcome to 2015

2014 saw West Midlands Fire Service (WMFS) presenting this project at a range of  emergency service events helping us to secure support and form a collaboration of services to work together in 2015 to utilise technology to enhance the services we deliver to the communities we serve.

We ended on a high note with a collaboration event in December where we welcomed over 100 guests representing emergency services from up and down the UK. The day allowed for vibrant discussion and outlined the benefits, risks, challenges and opportunities this project offers.

collaboration event collaboration event 2

The presentation material is all available on the link below –

Prezi, 999eye presentation

In order to make the West Midlands Safer, at West Midlands Fire Service we believe we have a responsibility to deliver services across;

  • Prevention – Stopping you getting Hurt
  • Protection – teaching, talking listening
  • Response – Getting the…

View original 249 more words

2015 – the year of the Eye

999eye final

Happy New Year and welcome to 2015

2014 saw West Midlands Fire Service (WMFS) presenting this project at a range of  emergency service events helping us to secure support and form a collaboration of services to work together in 2015 to utilise technology to enhance the services we deliver to the communities we serve.

We ended on a high note with a collaboration event in December where we welcomed over 100 guests representing emergency services from up and down the UK. The day allowed for vibrant discussion and outlined the benefits, risks, challenges and opportunities this project offers.

collaboration event collaboration event 2

The presentation material is all available on the link below –

Prezi, 999eye presentation

In order to make the West Midlands Safer, at West Midlands Fire Service we believe we have a responsibility to deliver services across;

  • Prevention – Stopping you getting Hurt
  • Protection – teaching, talking listening
  • Response – Getting the right people to the right place at the right time

We are judged by what we say and what we do, so before we change anything  in order to improve or stand firm by our principles we use evidence to back up our decision.

Evidence tells us that if we spend valuable time identifying and supporting our vulnerable and working with partners to reduce risk we make West Midlands safer.

Evidence tells us that if we spend valuable time, Listening, advising and teaching alongside our partners we reduce the risks and make West Midlands safer.

Evidence tells us that if you are trapped in a vehicle, collapsed structure, chemical spill, building on fire if we don’t get a response to you in 5 minutes your survival rate plummets and your recovery care costs beyond this increase.

999 eye is one internally driven innovation project that we hope will have a positive impact and support us and our partners in our goal to make the West Midlands safer.

In February 2015 we will announce the finalised group of collaboration services in addition to West Midlands Fire Service, West Midlands Police and West Midlands Ambulance service that will work together to pilot 999 eye in the UK in 2015.

We have an exciting year ahead and look forward to more engagement with you all.

If you are from the West Midlands and want to see more of what we do follow us on twitter @westmidsfire, Facebook page and on the web at WMFS.net

Looking to the future

999eye final

This week we were joined by Charlotte Cross from ITV see the link below.

 ITV NEWS Coverage of 999eye – youtube

Charlotte had researched 999eye prior to attending and was keen to cover the story in a news piece.

During her visit we discussed at length the project and the application of technology, the benefits and also the concerns some members of the community may have around the use of data.

West Midlands Fire Service are committed to providing the best possible service in Prevention Protection and Response and everything we do has this mentality as a measure. We belive that 999eye represents just one example of a wide range of innovative and forward thinking service solutions and enhancements we are working on.

999eye will not replace the verbal call but from a service perspective may, on occasions improve the service we currently deliver across prevention, protection and response. 999eye will offer our communities another way to communicate effectively with us.

Feedback following the news piece has seen the story shared across facebook from ITV centrals facebook page, discussion is being generated and helping us to ensure we are on the right track.

Charlotte and the team at ITV did a nice job of covering the story.

itvcharlotte114658

As we look to the future we are preparing to invite representatives from the other services to join us at an even at WMFS HQ in December 2014.

This will be an opportunity for each service to see and understand the system and commit to joining us in a pilot of 999eye in 2015.

999eye goes International

aeroplaneSitting here in Dusseldorf airport awaiting a flight back to the UK I thought it would be an ideal time to update you on what’s been happening with 999eye over the past week.

On Tuesday this week we were fortunate enough to have the opportunity to present 999eye to the UK Fire Minister Penny Mordaunt. Penny was in Birmingham for the Conservative Party Conference and took time out of her busy schedule to listen to our ideas and explain the benefits this could bring to Control Rooms across the Country.

Shortly after leaving the meeting with the Fire Minister WMFS representatives with 999eye were heading across the City to Birmingham Airport to head out to the CCR Summit taking place in the Netherlands. we were invited to speak at the event following our very first blog about 999eye. The Summit was focused on public safety and homeland security and therefore 999eye was suitably placed at this event.

Prior to WMFS presentation, Matt Andrews a Sergeant from London Metropolitan Police talked about lessons learned from the 2011 London riots. Interestingly one of the lessons learned was the use of images, videos, data from social media as intelligence to support resource management. This was a great point for usto draw from during the 999eye presentation.

There were various delegates in the room during the presentation ranging from Police, Fire and Ambulance representatives from Netherlands, Germany, Belgium and even Canada. The presentation sparked many conversations and we were overwhelmed by the number of people wishing to discuss it with us in more detail.

The last two days have seen many discussions about 999eye at the Summit with lots requesting further discussions about how they can support the project and look to implement across their various disciplines. we had discussions with representatives from Belgium who are interested for WMFS to talk about 999eye at a further event.

If you are interesting in 999eye and would like to discuss it in more detail please get in touch by emailing matthew.wroughton@wmfs.net  or twitter @999eye1 @WestMidsFire @Bluelighthinkin

If you have any comments about the CRR Summit presentation or the blog in general, please leave a comment on here. We look forward to reading all feedback.

Streaming ahead

Welcome to an update of the Emergency Smartphone live Stream project 999eye,being developed by West  Midlands Fire Service.

Thanks to all who have supported and shared information about our project so far.

As a result we have had opportunities to share information with other UK emergency services about the project and have a number of UK services signed up to join us in a UK pilot currently aiming at Jan 2015.

This week we have demonstrated the first release of the software, to demonstrate the concept and capabilites. This has enabled us to send a link to a smartphone during calls and then see the callers view of the location they are reporting.

image

As a refresh to new readers we do not aim to use this on all calls and would only use it with the consent of the caller and once we have already mobilised an emergency response to the call.

We have drafted a full privacy impact assessment to ensure we satisfy the requirements of the legislation we are committed to comply with as emergency services and also to ensure we protect the rights of members of the public that wish to stream footage to aid our response and information for responders on the way to assist.

image

We have received interest from services and interested parties from around the world and are really pleased with the opportunities to collaborate with a multi agency approach.

Please continue to share this blog and follow us on twitter @999eye1 @westmidsfire  @bluelighthinkin  for regular updates on this and other WMFS  projects.

If you are at the emergency services show at the NEC on 24th and 25th September come and find us on the WMFS Stand.

We will also be presenting the project on 24th during the seminar sessions, see the Emergency Services Show website for more details.
Emergency Services Show

If you would like to discuss this project with the project team email bluelighthinkin@wmfs for more.

Thanks again for your continued support.

Emergency Services wanted to create a powerful Coalition, provide the best emergency response services, Safe, Affective, Assertive

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